> For the complete documentation index, see [llms.txt](https://help.memberplyhub.net/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.memberplyhub.net/contact-support.md). # Contact support If you need help with Memberply Community, email . To help us investigate quickly, include: * your organisation name; * the page or feature you were using; * what you expected to happen; * what happened instead; and * the exact error message, if one appeared. You may include a screenshot after checking that it does not expose private member information. {% hint style="warning" %} Never send passwords, password-reset links, station setup keys, payment card details or membership QR values by email. {% endhint %} --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter: ``` GET https://help.memberplyhub.net/contact-support.md?ask=&goal= ``` `ask` is the immediate question: it should be specific, self-contained, and written in natural language. `goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.